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Domestica

FAQ

Our focus is super cool home and personal accessories - valuable pieces to help you spruce up your nest and adorn your bod.

Domestica is located at 321 East Walnut Street Des Moines, Iowa 50309.

Text or call with questions: 515-523-0240 or email us at domestica411 [at] gmail.

::SHOP HOURS:: 

  • Tuesday + Wednesday : 11A -5P
  • Thursday + Friday : 11A-6P 
  • Saturday : 10A-5P

::ONLINE SHOP::
Our online store is an extension of our storefront. Domestica's goal is promote the quality and value of handmade/cottage industry craftsmanship; planting the seed of great design that's kind to the environment, kind to the artist and kind to your pocketbook. Our focus is cool stuff for your home, but we're just too girly to completely glaze over personal accessories - we have so many favorites, we have to share.

If you live in Des Moines, take advantage of us! Domestica offers personal shopping (call or email & we'll shoot you a few photos of gift ideas) or free Wrap + Ready service - order online or give us a call & we'll have everything ready to go when you get here. You can pay online or email us to pay when you get here! Until Big Cartel offers a no shipping for local orders option, all shipping charges will be refunded in full.

*If you give us your email address, we promise not to share it with anyone and we promise not to email you every time a thought pops into our pretty heads. That said, if you you follow us on Twitter or Facebook, well, you'll probably get to know us fairly well.

::SHIPPING::
Please allow 1-2 days to process and ship your order, except during the holidays. We will try to process orders as soon as they come in. Normally, we will process your order as soon as possible. Domestica is closed Mondays so Sunday orders will not be shipped til Tuesday, except during the holidays.

We ship most orders USPS Priority Mail. Small items may come First Class mail and media may come Media Mail. Please contact us if you'd like quotes for other shipping methods. Delivery time with Priority Mail is 2-3 business days once the order is shipped. First class domestic shipping is available for smaller items and will arrive in 2-6 business days.

All orders are charged only the actual shipping charge. We don't list combined shipping discounts, but we will refund any shipping overcharges.

::INTERNATIONAL ORDERS::
We ship International by USPS. Please email us with your order so we can work up a shipping total. We will do this ASAP.

Please contact us with any information/estimated shipping questions BEFORE ordering. We want you to be happy!

::PAYMENT::
Your credit card payment will be processed through PayPal. You do not need a PayPal account to buy through Domestica.

::RETURNS::
We want you to love Domestica!

If you get something + decide it's not your flavor, you can return it for store credit only. You must contact us at domestica411@gmail.com within 7 days of receiving your item. We'll issue a return authorization number so you can send it back. The item must be in new, unused condition with original tags. Return shipping is your responsibility.

If the item is damaged upon receipt or you've received the wrong item, contact us immediately and we'll make arrangements to replace it + make it right. We'll also pick up the tab for the return postage.